Router issues

Internet & Wi-Fi

Router issues

Understand when the router is likely involved and what safe first steps make sense.

Beginner-friendlyStep by stepEnglish

What the router does

The router connects your home network to the internet and shares Wi-Fi with your devices.

Safe restart

Switch the router off, wait about 30 seconds, switch it on again and give it several minutes to reconnect.

Do not reset too early

A factory reset deletes settings. Use it only when you know exactly why it is needed.

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Continue with these guides

English Internet & Wi-Fi pages that fit this topic.

Wi-Fi Basics Understand what Wi-Fi is and how your devices connect to your router. Internet problems Find out whether the problem is your device, Wi-Fi, router, provider or a single website. Slow internet Check common causes of slow internet without changing too many things at once.
Academy

Internet & Wi-Fi learning path

The full English learning path is prepared as an Academy area.

Internet & Wi-Fi Academy A guided beginner path for browsers, Wi-Fi, routers and safe internet basics.
Downloads

Helpful checklists

Use a checklist when you want to work through a problem calmly.

Wi-Fi checklist A simple checklist for router, Wi-Fi and device checks. Internet troubleshooting checklist A prepared checklist for slow or unstable internet.
Tools

Small helpers

Privacy-friendly tools run directly in the browser where available.

Wi-Fi checklist tool Click through the most important Wi-Fi checks. File extensions explained Understand downloaded files before opening them.

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