Router issues

Internet & Wi-Fi

Router issues

Understand when the router is likely involved and what safe first steps make sense.

Beginner friendlyStep by stepEnglish

What the router does

The router connects your home network to the internet and shares Wi-Fi with your devices.

Safe restart

Switch the router off, wait about 30 seconds, switch it on again and give it several minutes to reconnect.

Do not reset too early

A factory reset deletes settings. Use it only when you know exactly why it is needed.

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English Internet & Wi-Fi pages that fit this topic.

Wi-Fi Basics Understand what Wi-Fi is and how your devices connect to your router. Internet problems Find out whether the problem is your device, Wi-Fi, router, provider or a single website. Slow internet Check common causes of slow internet without changing too many things at once.
Academy

Internet & Wi-Fi learning path

The full English learning path is prepared as an Academy area.

Internet & Wi-Fi Academy A guided beginner path for browsers, Wi-Fi, routers and safe internet basics.
Downloads

Helpful checklists

Use a checklist when you want to work through a problem calmly.

Wi-Fi checklist A simple checklist for router, Wi-Fi and device checks. Internet troubleshooting checklist A prepared checklist for slow or unstable internet.
Tools

Small helpers

Privacy-friendly tools run directly in the browser where available.

Wi-Fi checklist tool Click through the most important Wi-Fi checks. File extensions explained Understand downloaded files before opening them.

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