Internet problems

Internet & Wi-Fi

Internet problems

Find out whether the problem is your device, Wi-Fi, router, provider or a single website.

Beginner-friendlyStep by stepEnglish

Start with the simplest test

Open a known website on a second device. This quickly shows whether only one device is affected.

Separate Wi-Fi from internet

A device can be connected to Wi-Fi while the router itself has no internet connection.

When to wait

If many devices are affected and the router shows a provider error, the issue may be outside your home.

AskAlex recommends

Continue with these guides

English Internet & Wi-Fi pages that fit this topic.

Wi-Fi Basics Understand what Wi-Fi is and how your devices connect to your router. Router issues Understand when the router is likely involved and what safe first steps make sense. Slow internet Check common causes of slow internet without changing too many things at once.
Academy

Internet & Wi-Fi learning path

The full English learning path is prepared as an Academy area.

Internet & Wi-Fi Academy A guided beginner path for browsers, Wi-Fi, routers and safe internet basics.
Downloads

Helpful checklists

Use a checklist when you want to work through a problem calmly.

Wi-Fi checklist A simple checklist for router, Wi-Fi and device checks. Internet troubleshooting checklist A prepared checklist for slow or unstable internet.
Tools

Small helpers

Privacy-friendly tools run directly in the browser where available.

Wi-Fi checklist tool Click through the most important Wi-Fi checks. File extensions explained Understand downloaded files before opening them.

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